Maintenance And Support

"With the flexible working methods and the multi-level price policy, we aim to offer maintenance services and support for variety kinds of websites, portal and web technology application”

Whether an individual website or complicated enterprise applications, maintenance and support works are necessary but troublesome. First of all, it has to deal with different technologies, hardware and software products; secondly, it needs to organize a professional team and implement careful management to get high efficiency. However, for the owners of websites, these works may be not their skills. Outsourcing, at this time, is a good choice, either from the maintenance and support effects or cost, it already proved an inevitable trend.

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As the web-based technology service provider, TechomeChina Company offers the professional maintenance and support services. Apart from the superb technical and professional team, we deeply understand that the maintenance and support services that clients need are multi-level and diversified. The maintenance and support services that an individual website need are different from a Portal service which has 1 million registered users. Think about the pressure, business complexities and required securities for these two systems, it goes without saying, the treatment to a big E-commerce website, which has more than 1 million registered users and more than 1000 concurrent, whether from the technical methods or from the service modules, will be completely different.

Therefore, we offer the maximum flexibility maintenance and support services for each enterprise. These flexibilities reflect on maintenance and support contents, maintenance and support models, maintenance and support prices and maintenance and support standards. In terms of quality control, we adopt “Service level Agreement” to define client received service standards and qualities clearly.

At the beginning of each maintenance and support project, we will analysis the following questions in detail:
-   The technical and operational details of Software and systems
-   Maintenance and support level, including level1, level2, level3
-   The different problem-solving response time concerning on different issues
-   Service range 24X7, 18X5, 8X5
-   Fixed price or time & material
-   Code and technical documentation delivery and management
-   Communication methods

We have a professional process to complete a project, for more detailed information, please see (our maintenance investigation documents)

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